Straight forward, customer-first centric, 3 stage process: Scenario questions at application stage, video interview (record & submit), & face-to-face interview.
Most questions are seeing how you would put the customer first in scenarios & going beyond for customer service.
Interview questions [1]
Question 1
* Describe one time you went beyond for customer service
* What is an extraordinary customer service experience to you?
email invite to a link where you answer video recorded questions, scenario questions that test what you do in situations, in person interview at the store where your asked similar questions
that required a lot of thinking and problem solving. But the interviewer was super nice and made me feel super comfortable but I think I should have practiced abit more
