I applied online. The process took 3 weeks. I interviewed at Sedgwick in Nov 2013
Interview
Applied on line then was asked to complete and online test. Then received phone call for initial interview with a few questions, then selected for in office interview with manager and asst. manager, computer skills test
Interview questions [1]
Question 1
What in your previous experience do you feel prepares you for this position.
I applied online. The process took 4 weeks. I interviewed at Sedgwick (Dubuque, IA) in Jul 2012
Interview
Typing test, English proficiency test, "tell me about a time when" questions. A supervisor interviewed me but told other supervisors I "just didn't click" with her. She is no longer a supervisor there. Eventually a friend's wife who worked there recommended me. Unlike many call centers, the vast majority of their supervisors and management are competent professionals who believe in employee development.
Interview questions [1]
Question 1
Tell me about a difficult customer you experienced: