The interview process is a multiple-stage process for hiring new employees. The stages mainly comprise job interviews held either one-on-one, with a group of candidates, or with a panel. Interviews are conducted in person, over the phone or by email, or via video conferencing tools.

You fill out an application online. You interview with a trio of managers. They give you a mock " customer service role play" . They didn't advertise that this is tier 2 , with escalated complaints.