The interview overall was very practical and not too hard. They will ask basic customer service questions based on airport setting and give you a scenario to gauge how is your customer service skills like.
Interview was smooth. The interviewers asked multiple questions to test your skillset in handling difficult passengers. After that, they will analyse you after the interview and relay their thoughts. If you impressed them, they will offer you immediately.
Interview questions [1]
Question 1
If a passenger was unhappy when the seat that they paid for was changed without informing them, what would you do to handle them?