I applied online. The process took 3 weeks. I interviewed at Santander (Glasgow, Scotland) in Aug 2021
Interview
Fair process from start to finish. After being successful with the online questionnaire, I was invited to attend a telephone interview, before going on to do a video interview. The interviewers were very friendly and helpful, and looked to put you at ease at all times even when you got stuck.
Questions on customer service, risk, influencing others and time management were asked. Best way to prepare as always is to have examples in STAR format ready before your interview, and to be ready to ask good questions at the end of the interview. Don’t be afraid to ask for clarification on a question if you don’t understand what’s being asked!
Interview questions [1]
Question 1
time when you have effectively used your people skills to resolve a customer
time when you have communicated a complex piece of information in a simple and accessible way
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service
The process took 4 weeks. I interviewed at Santander
Interview
had an excellent experience! The service was prompt, the staff was friendly, and the quality exceeded my expectations. I would highly recommend this place to anyone looking for top-notch service.
Interview questions [1]
Question 1
Why do you want to work here
Tell us about the company