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      Santander

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      Customer Service Advisor Interview

      3 Jan 2017
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Santander in Dec 2016

      Interview

      I applied for the position after seeing it on totaljobs.com and then was redirected to the Santander website where I created my account and then I completed an online application. I was then asked to fill out the online competency based questionnaire (which took about 30 mins and had 4 sections; identifying reference numbers were correct/ working out interest etc. which was pretty simple to do and passed this stage. I was then invited for a telephone interview which lasted about 25 mins.

      Interview questions [4]

      Question 1

      why do you want to work for Santander?
      Answer question

      Question 2

      tell me about a time you have given excellent customer service and how did you see that they were happy?
      Answer question

      Question 3

      why did you apply for this particular role and what skills do you have for it?
      Answer question

      Question 4

      tell me about a time when you solved problems to meet targets
      Answer question
      2

      Other Customer Service Advisor interview reviews for Santander

      Customer Service Advisor Interview

      29 Jun 2025
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Santander

      Interview

      Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations

      Interview questions [1]

      Question 1

      Questions about communication and dealing with difficult situations
      Answer question

      Customer Service Advisor Interview

      9 Apr 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Santander

      Interview

      I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role

      Interview questions [1]

      Question 1

      Describe a time you have used great customer service
      Answer question
      1

      Customer Service Advisor Interview

      7 Jul 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Santander

      Interview

      had an excellent experience! The service was prompt, the staff was friendly, and the quality exceeded my expectations. I would highly recommend this place to anyone looking for top-notch service.

      Interview questions [1]

      Question 1

      Why do you want to work here Tell us about the company
      Answer question