The overall interview process was time-consuming and lengthy. However, the recruiters I interacted with were excellent and very pleasant. They sent a survey after the first phone screen, which was great, but I was confused why another survey was not sent after the fourth and 5th interviews. This seemed like a miss on their part. The second step was a 1:1 video call with a hiring manager for about 30-45 minutes to discuss my experience in Customer Success. That dialogue seemed to go quite well. The third step was a 30-minute call with a Customer Success Team Lead about three of their six values. The Team Lead was very nice and friendly but seemed unprepared, as she read the interview questions verbatim from her screen. The fourth interview was with another Team Lead who was friendly and more relaxed but also read canned questions from her screen. While any candidate can answer questions, it would be more helpful to create a dialogue to get a sense of a candidate's values and how they align with the company. They sent a NDA to sign before I went into the 5th interview. The recruiters scheduled my 5th and 6th interviews for the following week. The 6th and final interview was supposed to be with the VP of Customer Success. The 5th interview was a mock Executive Business Review (EBR) presentation, where I was given fake customer data and tasked with creating a mock EBR and providing recommendations to the client. I spent about five hours reading customer stories on their website and reviewing their knowledge base articles to get a basic understanding of their product and how they service their clients. One of the hiring managers from the Vancouver team was looking for specific data, and my recommendations were not quantifiable enough to meet her expectations. My feedback to the hiring team would be to consider candidates who are personable, have similar experience working with enterprise clients, have grit, and a willingness to learn. I wasn't graded on my presentation skills or the effort I put into creating the presentation or my commitment to the six-step interview process. Instead, I was graded on having the right data in my slide deck on a product that only the hiring team is an expert in. The day after my presentation, the recruiter informed me that they were canceling the final interview (oddly scheduled in advance of the 5th step) and that they were not moving forward with me. Overall, the recruiters were the stars of this entire experience. Their ability to communicate and stay in regular contact throughout the process was exceptional. A six-step interview process for an individual contributor-level CSA role seems excessive. How much does this process cost the business? Overall, people were pleasant to interact with but I wouldn't recommend applying here unless you are willing to dedicate 20 hours of interview prep time and spend 5-6 weeks interviewing.

Par visioconférence, super agréable et très respecteux. J'ai trouvé rapidement que l'entreprise prenait à coeur son processus de recrutement et que c'était une entreprise solide. Je recommande à tous cette entreprise et son processus