Overall, professional yet relaxed interview. Very friendly interviewers. Easy to ask questions and flexible with scheduling interview time. Quite a few interviews, but they just need to make sure they hire a good fit.
Interview questions [1]
Question 1
Name a time you had a customer issue and what did you do to resolve it?
I applied online. The process took 1 week. I interviewed at SPJA (Santa Ana, CA) in Mar 2019
Interview
I applied last year, received a quick phone call, one FaceTime interview, then one in-person interview with the same person. Though it took a while for my resume to get reviewed, it was fairly quick after that. The interviewer was friendly and pleasant, but the outcome was pretty up in the air until I got a verbal offer.
I applied online. The process took 2 weeks. I interviewed at SPJA (Santa Ana, CA) in Jan 2019
Interview
It was a confusing interview. I was interviewed by a Division Manager, Assistant Division Manager (both managers are from the same department) and HR. Initially, you do not realize the office dynamics, but once they start asking questions and discuss about the description of Artist Alley job, you soon realize they are not all on the same page. The Division Manager had to rephrase the same questions multiple times and had to reiterate that if I was to be hired, I would be paid for my duties which would often happen after office hours, since, the position would require to work side by side with volunteers. Whereas, the Assistant Division Manager and HR were leaning towards when working after hours, the position would turn into a volunteer position. Reminder, this position is a paid position as posted on multiple job sites. Why, it was confusing because the Division Manager says the position is paid, but you realize the HR works with accounting and you get the sense of you aren't going to get paid for all the hours you work.
The biggest thing was it's a part-time contract job, that may eventually turn into a part-time after the event in July. However, from the interviewing process you get the sense of it's not a guaranteed part-time job after the event ends in July. Plus, you get the feeling that Hr (especially) would prefer to put a volunteer into the position and groom them into eventual paid position - or better yet find another volunteer for next year.
Interview questions [1]
Question 1
If Artists had issues with each other how would you handle it?