6y
We are sorry to hear that your interview experience with us was negative.
As for the initial point of contact, there is definitely room for us to better our processes so that the turnaround time to you would be quicker. Perhaps we should have started our conversation with a call right from the start!
We would also like to note that there was an issue which required immediate attention by our lead engineer and hence the delay. As we value your time, we decided to make the call to start the session first, rather than to have you wait any further.
Regardless, your feedback is definitely useful for us to better our candidate experience moving forward.
And we wish you the best in your job search!