I completed five rounds of interviews and an assessment for a role at Rocket Lawyer. The process was organized and the people I spoke with were professional. After the final round, I heard nothing. When I followed up weeks later, I received a response acknowledging internal issues and a promise to get back to me, which never happened. There was never a formal decline.
Candidates invest significant time in a process this extensive. Acknowledging that you're aware someone is waiting and then still failing to close the loop is, frankly, worse than silence. It signals that candidate communication is simply not a priority.
Advice to management: A rejection email takes two minutes. If your internal issues are affecting your ability to communicate with candidates, that's worth examining. It likely reflects broader organizational challenges.