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      Senior Customer Success Manager Interview

      26 Mar 2026
      Anonymous interview candidate
      Denver, CO
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Rightway (Denver, CO) in Feb 2026

      Interview

      Phone screen Hiring manager interview - phone screen Peer CS team member interview - video VP interview - video CEO final signoff There were no assessments or presentations. Largely behavioral and situational questioning. I made it to the VP round, and then they ghosted. I felt the interviews I did were strong, and then communication stopped completely. When I reached out to the recruiter to get clarity after 2 weeks of silence if they were on a timeline for next steps, I was told the team was busy with a big project and interviews were on hold. They never communicated with me after that. With that much time and energy invested on both sides, at the least there should be a generic email they're moving forward with another candidate, the search was on hold, etc.

      Interview questions [1]

      Question 1

      Tell me about a time you... saved a client took no for answer failed at something did xyz for a client
      Answer question