You Start by applying online. Then get contacted by Reah the recruitment consultant for a telephone interview. Once successful your sent for a first stage interview with the hiring manager, very formal. You need knowledge of the company and able to complete three competency based tests . Once you pass this stage you get a half day out doing the job with a technician to see if it’s for you. This is your chance to ask plenty of question before your final interview with the area manager.

The process starts with an online assessment involving competency based questions along with a mock phone call and video recording of your customer service skills. The next stage involves a phone call talking more about the role and answering basic eligibility questions. Afterwards you have a lengthy video call with the local management team to go into further detail about your history and skills. Final stage is a going out field for a couple hours to get a hands on talk with a technician. The whole recruitment team (Christian, Amy, Claire) were exceptional and made the experience more grounded and friendly. Also thanks to the technician Ben for the great insight into the job.