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      Top companies for "Compensation and Benefits" near you

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      Bob's Discount Furniture
      3.7★Compensation and benefits

      Customer Experience Associate Interview

      22 Mar 2021
      Anonymous interview candidate
      Corte Madera, CA

      Other Customer Experience Associate interview reviews for RH

      Customer Experience Associate Interview

      17 May 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at RH (Corte Madera, CA) in Jan 2021

      Interview

      My first two video interviews were great! I spoke with a recruiter for my first interview and then with a customer experience leader for my second. Both were very friendly and welcoming, had a lot of positive things to share about the company, and really made me feel like I wanted to be part of the team. My third video interview is where things went downhill. For this interview I spoke with an executive level employee and they did not seem fully invested in my interview. While conducting the interview from their office, I could tell they were very distracted. Their eyes kept veering bast the screen as they acknowledged people walking by. They were not very warm or friendly at all. During our interview another person joined the zoom call unexpectedly. This would never happen in an in person interview, and to be honest it caught me really off guard. Lastly, I believe the interviewer did not like the questions I asked. I asked about growth within in the company and got a run of the mill answer saying it wont happen over night, but if you work hard you can move up over time. Secondly, I asked about work/life balance and they seemed to get very annoyed. It is something that is very important to me, and I got the sense that they thought I was not willing to put in the time or effort to succeed at RH, which is completely untrue. In the end, I am glad I did not take the position at RH. I quickly realized that their culture is not for me and I am totally ok not working for such a selfish company.

      Interview questions [1]

      Question 1

      What were some price points at your previous job? What RH value stands out to you the most?
      Answer question

      Application

      I applied online. The process took 4 weeks. I interviewed at RH in May 2025

      Interview

      I had a virtual interview with one of the Customer Experience Leads, and then an in person interview with one of the other Customer Experience Leads and the department manager.

      Interview questions [1]

      Question 1

      Why am I wanting to change jobs (been with my previous employer for over a decade) and why RH?
      1 Answer

      Customer Experience Associate Interview

      8 Sept 2021
      Anonymous employee
      Corte Madera, CA
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 3 months. I interviewed at RH (Corte Madera, CA)

      Interview

      This is like an Ivy League interview process. One phone screening. Three interviews followed that over Zoom. The second two interviews had two people in them. Customer service expectation is extremely high-this may have been the most difficult interview process of my retail career. Company culture is huge here-you must appreciate Gary’s vision or you’re out. They are really picky about who they hire to answer customer service calls. Like, big time.

      Interview questions [1]

      Question 1

      Tell me about a time you provided superior customer service. How do you handle difficult customers?
      Answer question
      1

      Customer Experience Associate Interview

      26 Feb 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at RH in Feb 2021

      Interview

      It was very relaxed and casual. They asked me maybe one or two questions. After describing my work experience they had me ask all the questions. Felt like I was interviewing them.

      Interview questions [1]

      Question 1

      Tell me about yourself and your resume.
      Answer question