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      REI

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      Customer Service Representative Interview

      5 Sept 2025
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at REI

      Interview

      During the interview process the staff was Friendly there was a Standard zoom call interview. Once hired there is Group onboarding. Lots of information and in depth training. Training from the floor team was really helpful.

      Interview questions [1]

      Question 1

      Tell me about a time that you handled a difficult customer
      Answer question

      Other Customer Service Representative interview reviews for REI

      Customer Service Representative (CSR) Interview

      14 Feb 2025
      Anonymous employee
      Virginia Beach, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at REI (Virginia Beach, VA) in Feb 2025

      Interview

      Wow it was fantastic the person that I interviewed with was so understanding it was like I was talking to someone I knew for years. I can’t wait to go to orientation!!

      Customer Service Representative Interview

      29 Apr 2024
      Anonymous employee
      Norwalk, CT
      Accepted offer
      Negative experience
      Easy interview

      Application

      I interviewed at REI (Norwalk, CT)

      Interview

      It was a group interview with a bunch of other candidates, we watched videos and broke down into groups to discuss various topics and scenarios that may happen in a retail scenario

      Interview questions [1]

      Question 1

      After watching a video, they had us break down into groups and discuss what we saw as they took notes
      Answer question

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