I applied online. The process took 5 days. I interviewed at RBC (Vancouver, BC) in Jan 2016
Interview
I was called for an interview 1 month after my application. I had the interview with two managers. They were nice and did their best to put me at ease. It was a good conversation. They asked some questions and explained what the job is all about. I was asked that I had to open at least a checquing account with them if I work there. That i will get a call in 5 days to know if i got accepted or not.
I had a call 4 days after telling me i got the job and to proceed with the background,credit,and reference checks.
Interview questions [1]
Question 1
- 3 strengths in 1 word only.
-weakness
-why work at RBC
Behavioral Question.
-when I received a service from someone who went above and beyond.
-how I dealt with an irate customer or any other irate person.
A short HR phone screen followed by an in-person interview with two branch managers. It involves behavioural questions and questions about specific experiences on the resume. There might be a role playing element in the in-person interview.
Interview questions [1]
Question 1
Why RBC? Why this role? What's the one time you went above and beyond to ...?
the interview is easy. 1st with HR, 2rd with a branch manager. Most questions are behaviour questions and experience related to customer services and sales. The interview is quite quick, just 15-20 minutes
Interview questions [1]
Question 1
Do you have sales experience?
Tell me about a time you deal with a frustrated client
The interview includes 2 rounds: 1st round with HR, 2nd round with branch manager. You need to have IFC certificate for the position, but actually they don'r use this one
Interview questions [1]
Question 1
background for 1st round, and behavior questions for 2nd round