I applied online. The process took 4 weeks. I interviewed at RBC in May 2024
Interview
After passing the phone interview, had a face-to-face interview and answered some general interview questions. (introduce, weakness, strength, how to handle complain...) It is the opportunity for the MA to get to know you.
Interview questions [1]
Question 1
Tell me one time you faced a customer complaint and how you solved it.
the whole process was very smooth. if MS insists to hire you, you will most likely get the offer. i only did a phone interview with HR department and then I received the offer letter a week after
Phone interview with the regional sales manager, regular questions. Then HR interview for more sepecific questions, took about 20 minutes. The whole progress was long, over a month. They care about if you live near to the branch.