Prophet Brand Strategy interview questions

Behavioral + Small Case Interview. Why Prophet and why consulting? X company has a decrease in Customer satisfaction, how would you go about solving this issue. What are the ways you would implement this, diagnose, etc.

I applied for the position through a recruiter, and the entire process took approximately three weeks from start to finish. During that time, I completed three rounds of interviews with different team members, each focusing on various aspects of my experience, skills, and fit for the role.