I applied through an employee referral. I interviewed at Progressive Management Systems
Interview
Simply behavioral questions to assess whether or not you can handle aggressive customers regulary. Started with a phone interview, then an in person interview and a exam on the computer, next a group interview.Once accepted took part in a 6 week training program which may be reduced presently to 3 weeks
Interview questions [1]
Question 1
How would you handle being on the phones for 8hrs with difficult people?