I applied online. The process took 2 weeks. I interviewed at Progressive Insurance in Nov 2023
Interview
After you submit an application, they send you an assessment that covers your personality & your ability to do basic math/understand basic vocabulary (~30 minutes). If you pass that part, you receive a link to a HireVue on-demand interview where you record your answers to 8 behavioral questions using STAR format (~30-60 minutes). To ask candidates to invest 60+ minutes into an application without giving them any time to get to know the company directly before making a decision seems really unfair, and shows that they do not value your time or effort. Recruiters will do literally anything to avoid doing their job and interacting with candidates. Interviewing should be a two-way street. You can apply again in six months when you get rejected, but I honestly wouldn't recommend it unless you're really in need of a job in six months. Lastly, HireVue video recording interviews are not an equitable way to evaluate candidates, so I've included all the questions I was asked as an applicant in November 2023 in hopes that it helps someone.
Interview questions [8]
Question 1
Please share why you're interested in joining Progressive and why you think working in our Claims team and this position would be a good fit for you.
Tell me about a time when you gathered information from multiple sources to solve a problem. Describe the situation, the steps you took to gather information, and the outcome.
Tell me about a time when there was a misunderstanding between you and a customer and you were unable to meet their expectations. Describe the specific situation, the actions you took, and the outcome of the situation.
Of the work tasks or projects you have had in the last 5 years, what aspects did you like most and why? What aspects of your work tasks or projects did you like least and why
What specific steps do you take to effectively prioritize your tasks and ensure all aspects of the task or project are executed accurately? Tell me about a time this approach ensured your work stayed organized.
Tell me about a situation when you had to adapt to a substantial process or system change you encountered while working on an assignment at work or during college. Please describe the situation, how you adapted to the change, and the result.
Think about a time when you needed to learn something new in order to accomplish a task at work or during college. Please describe the situation, your actions, and the outcome.
I interviewed at Progressive Insurance (Malvern, PA)
Interview
I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.
Interview questions [1]
Question 1
In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.
I applied online. I interviewed at Progressive Insurance in Jun 2026
Interview
I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions.
Interview questions [1]
Question 1
1. Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
2. Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
3. Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
4. Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.