First I applied for the position online through the Progressive website. After that they sent me an email advising me that I had been selected to complete the pre-employment assessment. The assessment was not difficult. Then after I passed the test they set up a phone interview with me. The phone interview lasted 45 mins. It contained a few STAR questions. After that an in person interview was scheduled. The in person interview lasted 2.5 hours. The first part of the interview was answering more STAR questions and various questions related to how comfortable I would feel working in a call center environment and my familiarity with it. The second part of the interview I sat with a current employee of the company and listened to phone calls. On the third part of the interview I met with another company representative to answer more STAR questions. The day after the interview I was called and was told that I had been selected, but they could not give me a job offer until the background check was completed. The background check took 3-5 days. After that I was called by a recruiter and was given a job offer.