I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in Mar 2017
Interview
2/10 - Submitted Application
2/20 - Email requesting online pre-employment assessment. Completed same day.
2/21- Email received stating assessment passed with follow-up email requesting a telephone interview to be scheduled. Scheduled same day for the following Monday.
2/27-Phone Interview
2/28-email requesting backgrounds & request to schedule face-to-face
3/3 - face-to-face interview
3/6 - Background completed by Hireright & sent to progressive
3/9 - Backgrounds reviewed and cleared at Progressive & offer extended
The pre-employment assessment tested some basic logic & reasoning skills along with a basic occupational / personality assessment. Nothing too crazy here, folks. No need to stress.
The phone interview lasted about 1 hour. My recruiter did a fantastic job. She was skilled, personable & engaging. She gave a complete overview of the position that I applied for and also an intro to other open positions that I may be considered. Basic questions about past & current employment. A bit about me and why the career change. There were about 3 STAR questions total. Relax and get into the conversation and you'll do fine.
The face-to-face interview lasted approximately 1.5 hours. Again, topnotch interview. I was given a detailed
tour of the building and given a great overview of Progressive. This particular hiring manager was pretty amazing. I felt instantly comfortable and I could sense that she did her homework and was vested in the interview process. The STAR questions were a bit more intense- I think about 9 total. Best advice is to think of about 4 solid, complex senerios that could fit a number of questions and know them well. Don't worry about taking a moment to think through your answer or ask for clarification. Be honest & passionate. At the end you'll get the chance to ask questions, as well. Be confident in you skills & what you can do for the company. :-)
Backgrounds. This was nerve wracking. I was informed that I was selected pending successful completion of backgrounds. Although I knew my background was solid (previous TS cleared) your mind will play all kinds of horrible games with you - oh the anticipation . Don't let it get to you. You're amazing - you made it this far, right!?! It took about 10 days to clear backgrounds. I tried to help the process as much as I could by supplying documents upfront (Transcripts, W2s, etc...)
A recruiter contacted me and made the offer. I accepted verbally via phone. Offer was emailed, as well.
I interviewed at Progressive Insurance (Tampa, FL)
Interview
It felt like talking to a robot. Very cold. No personal connection, believe me I tried. It was full of standard questions, focused on their ridiculous hours and if you are ok with a split schedule.
Interview questions [1]
Question 1
Describe a time you had a difficult customer, how did you handle it and what was the outcome?
I applied online. I interviewed at Progressive Insurance (Fort Wayne, IN) in May 2025
Interview
The entire process is submit your resume and then sit for a recorded interview on your computer. They ask the usual past tense questions about how you have dealt with challenges on the job site and challenging customers. They turned me down allegedly per their interview based on a bait-and-switch series of questions they never asked me. Their follow up interview said I didn't seem motivated to want the job, but I was not asked why I wanted to work with Progressive. I was only asked about my past jobs. They said I failed to show how I dealt with a problem and succeeded. They never asked me about my own professional success. They asked me how I resolved issues with upset customers and I have over 10+ years of customer service experience and some of it with customers whose houses were literally on fire. I resolved the customers complaints and they were happy often, but sometimes not. They never asked how my success played a role in other people's suffering. They claimed I failed to explain my why. Again, they didn't ask me about my personal or professional plans. They simply asked about my history of dealing with customers. They never asked for my why. They never asked me to wax poetic or dig into business school cliches. I have helped people when their homes were literally on fire while their lives were torn apart and their children had been in danger. My why is that I can be the calm in their storm and I did mention that. If Progressive doesn't appreciate people who like to be the calm in someone else's storm as an employee, then I am glad I am not their customer.
Interview questions [1]
Question 1
Explain how you have dealt with challenges and upset customers. How did you know how to do what you did. Explain how you deal with changes on the worksite.
There is an Assessment test you have to pass, also a personality assessment you have to pass and then a video interview self recorded with no one on the other end, welcome to AI lol
Interview questions [1]
Question 1
Tell me how you overcome a challenge at you last position