The process took 5 weeks. I interviewed at Progressive Insurance (Lees Summit, MO) in Jul 2011
Interview
- Completed an online application & uploaded a resume + cover letter @ Progressive's careers website
- Took an exam which was 1/3 IQ test (mostly simple mathematics word problems, timed but w/sufficient time provided) and 2/3 temperment test.
- Participated in a 60-minute phone interview (approximately 1 week later) that was almost entirely comprised of STAR format questions; the interviewer (a Progressive talent recruiter) was patient and engaging, the questions were challenging; @ the conclusion of the interview, the recruiter gave me information about the job functions and starting salary; she said she wanted to move forward w/an on-site interview and set an appt for me.
- Completed an extensive application for my background check (every job I've ever had? Every place I've ever lived?) and a background check that took several weeks and a half-dozen information requests w/follow up emails.
- Participated in a 45-minute on-site interview (approximately 1 week later) that included another 8 STAR questions; the interviewer (a senior supervisor @ the local office) was personable and informative. @ the conclusion of the interview, he advised me that he would reach a decision after w/my recruiter's input.
- I received a call from the talent recruiter (approximately 2 weeks after my on-site interview) and was informed that another candidate had be given the position.
- I was offered and accepted the supervisor's feedback: he was impressed w/my problem-solving and customer service skills but was concerned that my meticulous nature would effect my processing speed. I was impressed with his insight and - although he was probably right - was disappointed that I wouldn't get the opportunity to prove him wrong.
I have never prepared so hard & interviewed so well and NOT received a job offer. But the Progressive interviewing experience really was a valuable process that took my interviewing skills - particularly the STAR format element - to a higher level (as I've been able to demonstrate in subsequent interviews with other companies).
Interview questions [1]
Question 1
Describe a situation in which you worked toward a specific goal and what actions you took to reach that goal.
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.
I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Allentown, PA) in May 2026
Interview
The interview process is extensive, there are several levels after applying for the position. Initially there are several questions to answer followed by a video interview with Behavioral questions to be answered in their STAR format (Situation, Task, Action, Result) followed by the following interview with an actual manager. This interview was also answering additional behavioral questions in the STAR format and answering several other questions. After all was said and done. I received an e-mail informing me they went a different direction.
Interview questions [1]
Question 1
Why are you interested in becoming a Claims Adjuster, and why Progressive?