I applied online. The process took 1+ week. I interviewed at Primark (Bury, North West England, England) in Jun 2015
Interview
good informal interview, I went to customer service and asked for the person interviewing me, they sent me to the canteen to wait for them, then when the interviewer arrived she made me feel less nervous and anxious. she took me to a meeting room where she asked me questions such as 'tell me a time you have delivered excellent customer service' and then she wrote it on a piece of paper, then i was given scenarios and asked what i would do in this situation- my scenario was a woman is busy and doesn't have time to use the fitting rooms, what do you do? the interview ended and my mind was at ease after the informal interview had concluded.
Interview questions [1]
Question 1
'Name a time when you delivered excellent customer service'
'Name a time when you have handled cash'
'Name a time when you have had to work as part of a team'
One on one with the team manager of the department which i was about to get hired. He asked me situasional question like "How would you deal with an angry customer?" or "How do you cooperate in team when you have a bad day"
In the interview, I was told about the working hours and was asked several behavioural questions, as well as why I want to work at Primark and what I know about the Company and its values.
The process begins with an online assessment to evaluate initial skills and qualifications, and candidates who pass this stage are then invited to attend a formal in-person interview for further evaluation.