2y
Thank you for sharing your thoughts about your interviewing experience; we are grateful for all feedback as it helps us identify gaps and improve.
First and foremost, we truly apologise that our communications towards you were not clear, and you have not received adequate feedback. Your negative experience is saddening as we have put a lot of effort into creating a streamlined interview process (two technical screening interviews, one tech deep dive interview, one cultural fit interview) with short response times to our candidates. We usually provide feedback verbally to candidates who reach more advanced interview stages, and who wish to understand better why they were not selected.
What happened in this particular case is that another candidate appeared in the pipeline, and happened to have a much stronger fit; he progressed fast through our interviews, and we could reach a conclusion on him before the date of your deep dive interview. As we are in a competitive talent space, we had to make a fast decision to secure this candidate who just happened to have a really strong fit with our culture, and the required previous experiences. While we believe this is nothing unusual by itself, the issue here arose because we cancelled the upcoming interview with you without giving you the clear and sensitive reasoning that you needed. Usually, we don’t cancel interviews; we still meet, even if only to give someone the bad news. It is usually valuable to spend the time, and typically it is a good opportunity to provide more feedback if requested. Our approach in this case was driven by an internal urgency, and we regret having deviated from our best practice process.