I applied in-person. The process took 2 days. I interviewed at Pilot Flying J (Decatur, IL) in Jan 2010
Interview
You will be asked to input information into the computer in the travel center office and then a manager will ask you questions about your experience. I was just out of high school so I had zero and I was hired. Be enthusiastic and be able to communicate well and deal with unhappy people.
Interview questions [1]
Question 1
Angry customers who do not have anything that will correct their issue. Other supervisors not showing up for their shift.
I applied through a recruiter. The process took 3 weeks. I interviewed at Pilot Flying J (Napoleon, OH)
Interview
Called by a recruiter for phone interview, then interviewed by store manager and regional manager. Extremely unprofessional recruiter put me on hold numerous times, store manager kept answering his walkie and yelling at his employees.
Interview questions [1]
Question 1
If you can handle the nasty jobs you will be required to do.
I applied online. The process took 4 weeks. I interviewed at Pilot Flying J (Tucson, AZ) in Aug 2016
Interview
Interview is mostly them selling you on Pilot Travel Centers. I was only asked a few basic questions about my previous experience. Barely any "what would you do in "x" situation" questions
I applied online. The process took 4 weeks. I interviewed at Pilot Flying J (Wayland, MO) in Feb 2012
Interview
After applying I was contacted a few days later to come in and interview. It went well and a week after that I was called to do a job shadow for a few hours to see if I was still interested. The manager gave me the impression that I was the guy he wanted, but told me that I would be having to take an online test at some point that all new hires had to take to test my workplace tendencies and competencies.
A week later I got a call from the area rep and got through the test. I did not hear back from anyone until I called three weeks later when the man I interviewed with told me that as far as he knew, I was the one they were going to hire. Two weeks later I got another call from the area rep who told me I scored well on the test and we negotiated my pay and hammered out the details of my training phase.