Applied online, received a call within an hour of applying. Phone Interview consisted of pre-designated questions read directly off a sheet. Very basic. Why do you want to work here? Do you shop here? Define what customer service is to you. What would you do in "X" situation. VERY easy. 1 on 1 interview was more of the same questions above, re-hashed in specific scenarios. Days later, had an interview with the regional manager. This one was REALLY long. Close to 2 hours. His questions were very specific. I think it lasted as long as it did because we had an instant rapport with each other and just clicked. He was very easy going and a pleasure to talk to. I was offered the job after he compared notes with my interview with the store manager. I'm sure he just touched base to see if we would be a good fit with each other in the store I applied to.