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      Pets at Home

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      Related searches: Pets at Home reviews | Pets at Home jobs | Pets at Home salaries | Pets at Home benefits
      Pets at Home interviewsPets at Home Customer Services Assistant interviewsPets at Home interview


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      Customer Services Assistant Interview

      25 Jan 2022
      Anonymous interview candidate
      Bolton, England

      Other Customer Services Assistant interview reviews for Pets at Home

      Customer Service Assistant Interview

      17 Mar 2020
      Anonymous interview candidate
      Brynmawr, Wales
      No offer
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Pets at Home (Bolton, England) in Oct 2021

      Interview

      It was a good and informative interview , where I did an interview and a work trial. It really gave me a good sense of what the job entailed and the other colleagues all seemed happy and pleased to work there.

      Interview questions [1]

      Question 1

      Q. Why do I want to work at Pets at Home? Q. Describe your idea of good customer service?
      Answer question
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Pets at Home (Brynmawr, Wales) in Mar 2018

      Interview

      Group interview that felt very rushed and like the staff didn’t know what they were doing. Spent most of the interview holding a chinchilla. There was a team work exercise where we had to make a table using paper and cello tape that had to be strong enough to hold an aquarium ornament. Then a short 1:1 interview where all they really cared about was my availability. It was a part time job but as I wasn’t available for full time hours they weren’t interested.

      Interview questions [1]

      Question 1

      If you were an animal what one would you be and why
      Answer question

      Customer Service Assistant Interview

      29 Aug 2017
      Anonymous interview candidate
      Swansea, Wales
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Pets at Home (Swansea, Wales)

      Interview

      Group interview session. Introduced ourselves and said how many pets we each owned, then asked to briefly describe your dream pet. Split up into small groups whereby we had to build a bridge strong enough to balance a can of dog food using newspaper and cellotape. Then had to discuss a new product idea in groups and present it. Lastly we had a quite one-to-one interview with staff member which consisted of mainly close ended questions and a few example/scenario questions. Overall the group session was quite relaxed and the interview was very general and quick (not too tricky). Only downsides were the fact you had to work with people, some whom were overpowering and didn't give you a chance to fully project yourself, and also the person who took my one-to-one interview didn't seem very interested and seemed in a rush to get it over with, I feel like I was more likely to get the job if interviewed by someone else so it was quite bias and unfair.

      Interview questions [3]

      Question 1

      How would you deal with an angry customer?
      1 Answer

      Question 2

      When are you available to start? How will you travel to work? What are your salary requirements? Are you available to work at least one weekend day a week?
      Answer question

      Question 3

      What was your favourite/least favourite parts of the interview/group session?
      Answer question

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