The process was well-organized and moved quickly. It started with an initial screening call with HR to discuss my background in SaaS and my experience with the subscription model. This was followed by a more technical interview with the hiring manager. We discussed PatSnap's R&D intelligence platform and how to handle complex client queries. The team was professional and provided clear insights into the company culture.
Interview questions [1]
Question 1
What experience do you have with helpdesk and CRM tools?
I applied online. The process took 3 weeks. I interviewed at PatSnap (Toronto, ON) in Mar 2022
Interview
I thoroughly enjoyed the interview process with PatSnap; it was very different from the other companies I had interviewed with before. I was mostly in contact with Emily who was very quick to respond to emails and update me on the next steps. The entire process was also very transparent and feedback was provided from the interviewers after the second and third rounds.
The process was as follows:
1. HR screening
2. 30 min interview with Manager
3. 1-hour interview where I had to give a presentation on a hobby/interest and conduct a demo on the platform itself.
Overall the entire experience was great!
Interview questions [1]
Question 1
- Regular HR screening
- Emphasis on why PatSnap
- Behavioural questions and knowledge about the platform and patenting
- 15 min presentation on a hobby/interest that I had to prepare for over the weekend
- product demo with questions afterward
