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      Call Center Representative Interview

      21 Dec 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at PNM in Oct 2025

      Interview

      Interview was completed by 2 random individuals, the female lady was super rude prior to the interview begging. Questions that were asked were scenario specific. Tell me about the best customer service you have ever received or tell me about the best service you have provided to your customer etc. Role playing with a difficult customer etc. Interview was uncomfortable. I did ask if they would let me know either way if I was going to be hired or not and was told yes but have just been ignored. So glad I wasn’t offered the opportunity I would not want to work with super judgmental people!

      Interview questions [1]

      Question 1

      Tell me about the best customer service you have ever experienced Tell me about the best service you have provided to your customers Role playing with you the potential employee as the interviewer PNM as the difficult customer
      Answer question

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