I applied online. The process took 1+ week. I interviewed at PNC Financial Services Group (Cleveland, OH) in Sept 2014
Interview
It was through a recruiter. Then I met face to face with just the manager. After speaking to her for a while, she left and I spoke to the other members of the team where they asked me general questions in order to get to know me.
Interview questions [1]
Question 1
Tell us about a time you fixed a negative customer experience?