I applied online. The process took 2 weeks. I interviewed at PNC Financial Services Group in Dec 2021
Interview
Took 2 weeks to get the offer.
Applied online, a week later got a phone call from a recruiter. The interview was scheduled. The interview lasted an hour. Talked to the branch manager first and had the second round with Assistant Manager and Teller lead. In 3 business days, I was notified by phone they want to offer me a job.
Interview questions [1]
Question 1
Tell me about yourself.
How do you handle an angry customer.
Describe the situation you've pleased a customer.
What interests you in this position?
What is your goal?
Where do you see yourself in 6 months and 1 year?
Why did you choose this bank?
I applied online. The process took 1 week. I interviewed at PNC Financial Services Group (Houston, TX) in Dec 2023
Interview
First interview is video with Hirevue. It consists of 9 questions. It’s straightforward. You get a minute to prep before each question. 3 minutes to answer with an option to re record once
Interview questions [1]
Question 1
Why do you want to work for PNC? I suggest reading up on PNC and looking at their awards and recognition
Very standard and easy going interview. They asked me questions about my work history and experience working with customers at my other retail job. The interview was with the branch manager at the location and one of the other senior employees.
Interview questions [1]
Question 1
How would you handle a situation when a customer is upset?
Very easy interviewing process. However, the recruiter seemed surprised when I said that as a college educated and experienced professional with finance and accounting experience, living in one of the most expensive regions of America... That $45k just would not cut it... She was genuinely surprised at my reaction when I was told the pay. If I was straight out of high school fine $45k would be understandable and I could survive by living with my parents... But if you want a quality employee with professional experience and education do not offend them with these low ball pay ranges. Don't tell me that there are tiers for pay depending on region and city because your tiers need some serious reworking. Those tiers would work for the 1990's but not now. You're going to have a lot of struggling and sad employees on your hands with a ton of turnover. PNC is new to the west coast... Better learn West coast cost of living!