Started with an email that requested I answer a set of questions about the company as if I was already in the role. It required research and thoughtful writing but overall not very difficult. Once that was received and reviewed by the company then I was requested to set up a time for an initial phone interview. The Phone Interview was pretty standard and no surprises except for being asked to tell a joke at the end. I froze because I am horrible at joke telling but it didn't break the deal. I was then asked to come in for an in person interview. The in person interview started by me shadowing a rep on the floor. I was able to see first hand exactly what calls and tickets looked like. Then was the 1st round of interviewing with the manager. The flow was a mix of some standard background questions, role playing scenarios and questions about why I was the right fit and vice versa. Then another interview with team lead. The second part of the interview was simply to get a little more in depth and to clear up any questions. The next day I received an email requesting to connect with the VP of the department. The interview with the VP was totally not intimidating. It was basically an extension of the previous emails and they are just wanting to make sure that you are the right fit for the current culture. An offer was made same day after the final VP interview.