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      Client Success Manager Interview

      13 Dec 2018
      Anonymous employee
      Toronto, ON

      Other Client Success Manager interview reviews for Oracle

      Client Success Manager Interview

      17 Jul 2019
      Anonymous interview candidate
      London, England
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Oracle (Toronto, ON) in Sept 2017

      Interview

      3 Rounds of Interviews Round 1: Phone Interview with HR. Questions were very simple mainly based on Resume. Went over my previous work experience and the job description in more detail. Conversation ended by discussing next steps. Round 2: In-person Interview approx. 1 hour. Interviewed with 2 Managers where I had to present for 10-15 minutes about a product in a creative way followed by going over my previous work experience in a creative way as well. Followed by questions from the Managers and an opportunity to ask the Managers questions. Ended with a tour of the office (this is typically a good sign!). Round 3: Culture Interview with members of the current team (no Managers). This was to make sure that you were a good fit with the team and got along with your potential peers.

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years? Can you give an example of when ... Questions directed towards the product you presented. If you were a hamburger, which part would you be? What animal would you be? What do you do in your spare time?
      Answer question
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 5 weeks. I interviewed at Oracle (London, England) in Feb 2019

      Interview

      Unnecessarily lengthy process , especially the three pre-screening stages with various overseas recruiters going who seemed to be completely silo-ed in their approach as I had to go through similar set of questions multiple times. That was followed by an screening interview with an existing senior CSM and then a few weeks later the panel presentation. Generally speaking, not impressed as there was lack of organization and they didnt seem to have reviewed my bio properly.

      Interview questions [1]

      Question 1

      Specific questions around the presentation and the case study- no tricky Qs
      Answer question

      Client Success Manager Interview

      24 Sept 2015
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied in-person. The process took 4 days. I interviewed at Oracle (New York, NY) in Aug 2015

      Interview

      My experience was a bit backwards from the normal process. The hiring manager reached out to me through LinkedIn and we set aside some time to talk through the role and my experience. After our conversation, he mentioned that a recruiter would reach out to set up a 20 minute chat (that I should have spoken with first). Needless to say, this is where the excitement and drive stopped. From the minute I opened my mouth, the recruiter did nothing but criticize every answer/sentence I gave, picking apart my words on how I "should" be answering questions in an extremely condescending manner. I understand that this may of been her way of being "helpful" but cutting interviewees down from the very start is not an effective way to want potential hires to come work for you. Next, I was asked two fairly illegal questions that HR folks should absolutely know not to ask. Her very first question was "How old are you?" Later on in the interview, a second waiting of "do you have kids?" was asked. When I responded "no", the response was "well when you have kids, you'll understand this concept better as you can apply it". I'm sorry but first, what business of yours is it whether I have kids or not and second, what makes you think I want kids or can have them? I felt these were just very inappropriate and insignificant matters. Finally, the nail in the coffin was when she asked me to call her back the next day to integrate our discussion and to recap our call. After telling me numerous times she would touch base with the hiring manager and get some time on the calendar for interviews, I agreed. I spent hours that night preparing, looking forward to the next day and making sure I had blocked time out of my day to take the call. I called her back at the aforementioned time. With no answer, I left a voicemail. I also followed up with an email later that day, letting her know I was available to have the call we agreed upon. I have not heard one word from her since (3 days ago). It was handled very rude and unprofessional. If you have no plans to move forward, do not tell me to prepare and call you back the next day, only to not respond to me in any way, shape or form. Do not tell me that you will be talking to the hiring manager about setting up interview times. At least have the common courtesy to tell me you will not be moving forward and good luck in my search. I'm a big girl, I can handle rejection. Just be upfront with me. This experience did not sit well with me and am really no longer interested in ever working for this company.

      Interview questions [1]

      Question 1

      Why do you think you are the best person for this job? Do you have kids? How old are you?
      Answer question
      5