Pre interview
Mock call
Interview and final interview
Had free lunch stub after mock call assessment and free coffee and water .
I don't know feel free to try in optum
I applied online. I interviewed at Optum (Makati City) in May 2026
Interview
We will begin with introductions and discuss the specific details of the role. Next, we will assess your language skills through a brief casual conversation, and we will conclude the session with a realistic mock customer support call simulation.
I applied online. The process took 2 months. I interviewed at Optum (Florida City, FL) in Nov 2025
Interview
First had an assessment, then a pre recorded interview, lastly live interview. The process was easy and felt confident with interviewer. They give you step by step to be successful through the process.
Interview questions [1]
Question 1
Tell me about a time you managed a difficult member.
Not flexible - this particular process did not have flexibility of methods to complete the interview. It was ableist intrinsically. And they need more flexibility in the assessment process. The process itself was prohibitive.
Interview questions [1]
Question 1
I don't remember. It wasn't a verbal process, it was a service call test.
