After applying I was offered to take a one hour online test. This is not your typical test; first off, there are several IT questions on the test so if you have no IT experience, I suggest learning the basics. Other questions had to deal with helping customers and then a pattern recognition test. I was emailed the next day for a phone interview. The phone interview was fine; be sure you have knowledge of Open Table before you go in. The interviewer then told me they were Hiring about 100 (!!) people in the area so I thought I was in. However the interviewer did tell me that she had not evaluated my test results. She was supposed to follow up last week (I believe training starts next week) but I haven't heard a peep. Considering I wrote a thank you letter, which she stated she would "put in my file" I would've thought they'd at least have the courtesy of them telling me I was not chosen. So FYI: you'll know you didn't make it if they don't call you at least a week after your phone interview.