First, they conducted a phone interview and later that day sent me an email saying they were interested in an in-person interview. The in-person interview consisted of 5 parts: a. Typical interview where the recruiter asked basic interview questions like: What professional accomplishment are you most proud of, what is a challenge that you've faced, etc. b. You read from a sample script that is supposedly pretty similar to the actual script the CSRs read from. c. Basic tech assessment test. This lasts about 10 minutes and is done on a computer. Pretty easy. d. The most useful part of the interview--you sit down with a CSR and get to listen in on a call and ask him/her questions later e. Benefits interview--you sit down with an HR rep and get to ask them about the benefits package.

Short and Simple, Phone screen, in person, hired on the spot. Super easy questions, surprisingly the computer/technology test was the most difficult. Other than that if you can read at High-School level you should be able to not screw this great opportunity up.