I applied online. The process took 1 week. I interviewed at OneSupport (Orlando, FL) in Nov 2015
Interview
2 phone interview to ask about work experience and advise of job details.Then a video chat conference to ask customer service questions. Then how would you handle an irate customer, examples of how I handle an irate customer.
Interview questions [1]
Question 1
What is a modem? describe wireless devices? General technical questions, but not too advance
I applied online. The process took 1 week. I interviewed at OneSupport (Mountain Home, TX) in Feb 2016
Interview
First I received a call with a recruiter and she asked about my computer specs and what kind of experience I have that was relevant. She was super nice and said she thinks I'd be great. Then I took an assessment with a bg check, I scored a 93% on the test so they then scheduled an interview through Google hang outs. The woman was very nice, lots of basic interview questions. I was a little nervous but I answered everything and I think my answers were good. She said she would forward my answers to HR and I'd get an answer in 5 business days. I'm hopeful!
Interview questions [5]
Question 1
Tell about a time you had a difficult customer and what you did
I applied online. The process took 3 weeks. I interviewed at OneSupport (Atlanta, GA) in Feb 2016
Interview
It was very easy. I filled out an application and I got a call a few days later, but I missed it. Then I got another call (from TX, answered it and scheduled an interview). Had the interview. It was a 30 minute Google Hangout interview but only lasted 15 minutes. The interviewer was really nice & friendly. He even worked from home. Got acceptance call a few days later. Accepted & started that next Monday.
Call one week. Interview next week. Started the week after. Fastest application process. Could be that they have a high turnover (*shrugs*. Idk) Had I not missed the first call I probably would have interview the first week and started the next.
They asked your basic questions. What are your past job experience, strengths, weaknesses, etc.
Interview questions [1]
Question 1
What type of things would you not like to deal with? (or something like that. It was really weird & random question.)
I applied online. The process took 1 week. I interviewed at OneSupport (Houston, TX) in Feb 2016
Interview
Applied online and one week later received a call from a recruiter.. Went over my resume and ask basic interview questions.."What's skills do you have that will benefit the postion you are applying for". The call lasted about 20 mins.. After that you have to complete your background and take a pre employment test must score a 70 or above.. Then once they have your scores you have to do an video interview using Google hangouts..my interview lasted 20 mins.. Now I'm waiting on an offer.. She said she was submitting my app to 2 different postions..and the process could take 5 business days.
Interview questions [1]
Question 1
Tell me a time where you had to save a customer that was threatened to leave because of what a previous agent told them..