I applied online. The process took 2 weeks. I interviewed at Octopus Energy (London, England) in Dec 2023
Interview
The interview process had multiple stages but they carried these out over a number of days. There were typical questions you would expect around customer service and expected behaviors as well as your knowledge on the company. The interviews were remote but everything was made very simple and relaxed.
Interview questions [1]
Question 1
A customer called up who had a disability regarding payment of their invoice but did not have their career there to assist with the call what do you do?