Firstly I applied online and in a couple weeks I got an interview phone call with one of their managers, she asked me questions about my availability, expirence and what I know about o2. Then straight away she said I passed and was moving on to my second interview which was a Teams video call with one of the managers in store. He asked me strength - based questions and forced answer questions such as "what shop do you like to go to" " what do you do if you don't achieve your goal". Waiting if I have been successful with a job offer.