I applied online. The process took 1 week. I interviewed at Northwest Airlines (Detroit, MI) in Oct 2009
Interview
After you apply , if meets qualification they contact and set up interview, you will be tested on typing skills, computer and customer service questions
Interview questions [1]
Question 1
You will have a very long interview and many customer service related questions, Give us an example of a difficult situation that you have encountered and how you handled the problem.