Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      New York Life

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: New York Life reviews | New York Life jobs | New York Life salaries | New York Life benefits | New York Life conversations
      New York Life interviewsNew York Life Customer Service Representative interviewsNew York Life interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      1 Apr 2022
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at New York Life (Tampa, FL) in Mar 2022

      Interview

      Applied online through the company's website. Got a call from the recruiter the same day - within a few hours - and scheduled a 15 minute phone interview with the recruiter. The phone interview felt relaxed. Confirmed availability for the required dates & hours / some basic information of what to expect in this role / ability to commute to the office (even though the job will be entirely remote/work from home). Was offered second interview of 45minutes over zoom with 2 hiring managers. Recruiter emphasized the second interview will be behavioral and to plan for that, and that she would email me a tip sheet. Total: 2 interviews. A 15 minute phone interview with recruiter, then 45 minute video interview with 2 hiring managers.

      Interview questions [1]

      Question 1

      Can you confirm your degree? Do you currently have any relevant licenses/ certifications? Are you willing to get the required 214 license for this job? What are some of the things you do at your current job? Why are you leaving your current job? What are your expectations for salary? This was followed up with what they typically offer for this position with mention of sign on bonus and benefits. Was asked if I wold be agreeable to that salary. How did you hear about this job posting? Do you know anyone that works at NYL? Have you ever interviewed with or worked for NYL in the past? Are you in the interview process with any other companies at this time? "Walk me through your resume" What have you done in the past, how did you go from one job to another and where are you currently employed? Offered second interview and asked if I have any questions.
      1 Answer
      4

      Other Customer Service Representative interview reviews for New York Life

      Customer Service Representative Interview

      24 Mar 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at New York Life

      Interview

      It was an okay interview but what I don't like is that this company ghosted me. I have not heard anything from them after my interview. It was 2 weeks and nothing and I had to go and check that I didn't get the job.

      Interview questions [1]

      Question 1

      What do you know about our company?
      Answer question

      Account Manager Interview

      2 Dec 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at New York Life

      Interview

      After reviewing your application, the admissions committee may invite you to an interview. This is often communicated via email, and it may include details about the format, platform (if virtual), and what to prepare.

      Interview questions [1]

      Question 1

      WHat your name at the biggest challenge
      Answer question

      Customer Service Representative Interview

      2 Oct 2023
      Anonymous interview candidate
      New York, NY
      Declined offer
      Positive experience
      Difficult interview

      Application

      I interviewed at New York Life (New York, NY)

      Interview

      3 interviews phone or Zoom then 2 in office It’s a bit of a process and takes a bit of time , but it can be worth it if it’s the type of environment you’re looking for

      Interview questions [1]

      Question 1

      Where did you go to high school, most important lesson you learned there
      1 Answer