I sent in application via website and received a call later that day to set an initial telephone interview for the following day. During the phone interview, I was asked basic questions like "Tell me about yourself," "Why this company," "What does customer service mean to you." I guess I passed first impressions on the phone so I made an appointment for the group/interactive interview onsite two days after that. Came to call center and waited in the lobby with the other interviewees and mingled until we were called in by the Operations Manager for a tour. Then we were led to a conference room where there were two recruiting people waiting for us. There, they just talked more about the position and the company culture. After all the introduction stuff, we did an icebreaker (if you could be a villain, who and why?) and then we got into groups of two to do an activity where we had to pick out good traits that we thought the other person had and what they could improve on. Then they gave us a sheet of paper with different company roles for our 'company' and had to figure out who would do what (a test to see how people work together). After all that, we went to the call center area and partnered up with a representative and listened in on their calls with customers. One by one, we were walked out by one of the recruiting people so we can either ask questions or just talk about what we thought. I was told that they would take the next day or two to figure out who they wanted. They got back to me via email to let me know that I didn't get it because they felt like I wasn't right for the position, in which I didn't get because I work in customer service. Oh well. I did appreciate that they got back to me pretty quickly, but then again, they were on a tight schedule and if I was hired, I would start my training in a week. The center is new and nice, but nothing to rave about. I thought it would look nicer, but I guess it is what it is for a call center.