Started with a phone interview, then Group interview. Role play scenarios on how to handle fictional situations to see how you handle tough customer interractions. Then computer based assessment.
Interview questions [1]
Question 1
Asked to follow confusing instructions on how to change a customer's email address with very long and specific things to insert in the address.
I applied through a staffing agency. The process took 3 days. I interviewed at Netflix
Interview
Chill, 30 minute shadow, 20 minute interview, 10 minute tour. The first half of the interview was typical questions and the second half was questions like the following to see what you do I'm certain situations.
Interview questions [1]
Question 1
You work at AMC and a cx complains that the butter from the popcorn was to hot and ruined her dress. What do you do?
I applied through a staffing agency. The process took 2 months. I interviewed at Netflix (Salt Lake City, UT) in Dec 2014
Interview
hiring done through temp agency, group interview including a test to see how well we could navigate a computer. Second interview over the phone, third interview with netflix managment. They had you role play a phone call, and give feed back, in a group setting, different from others, felt a little awkward during third interview. Was chastised for dressing professionally to an interview.
Interview questions [1]
Question 1
Role play a scenario, where a customer calls in because netflix is not working.
