I applied online. I interviewed at Navy Federal Credit Union in Oct 2015
Interview
I got an email from a recruiter to complete an online assessment followed by a phone interview. Then scheduled for in-person interview. I interviewed with a branch manager and an assistant manager and it was a rather casual than I expected.
Interview questions [1]
Question 1
1. What kind of cash handling experience do you have?
2. Which would you adhere first: customer service or company policy?
3. Name a situation where a customer gave you a hard time. What steps do you take to destress from a situation?
4. What do you know about Navy Federal?
5. Explain the services we (NFCU) offer.
6. Describe previous work and why those skills would transfer to the position were asked for?
I applied online. The process took 2 months. I interviewed at Navy Federal Credit Union
Interview
The hiring process started with two online assessments, followed by a phone screening interview from one of the recruiters (The gap between these two events was almost a month). After completing those, I moved to an in-person interview with a panel of two people. The interviewers asked behavioral questions, taking detailed notes throughout the session. They mentioned that the timeline for a decision might "take too long". However, it has now been over a month since my interview without any further communication. Despite my portal status still showing as 'Interviewing,' I haven't received a call or email update. While the initial stages were well-organized, the lack of follow-through after the in-person stage is kind of worrisome.
It was a group interview with two supervisors and a team lead, mostly interacted with hr dept. hr specialist fumbled entire process including pay and location I was to be working.
I interviewed at Navy Federal Credit Union (Pensacola, FL)
Interview
it was overall a standard interview process. nothing too extreme, they were friendly during the interview. received the offer not too long after the interview. I would recommend the company to anyone looking for a job.
Interview questions [1]
Question 1
What is your background related to customer service?