The process took about two weeks. I applied online and received an email with an online simulation about a week and a half later. The online assessment/simulation consisted of listening to pretend customers spout off their name and account number as fast as you can, while you scramble to type it in and pull them up to help with their problems. I'm generally a fast typer and good listener but I found this to be a little tricky and unrealistic. Most people do not spout off their name and account number as fast as they can as soon as you greet them. There are also a selection of answers to give your customers where you rate their effectiveness. After the online assessment, you get an on screen prompt to call a number and record your answer to two questions that appear on screen. They were behavioral questions that asked something along the lines of "tell me about a time that this happened, and what did you do to solve it, and what was the result." The next day after the online assessment I got a phone call to schedule an interview. The interview consisted of two supervisors sitting with you in a small room where they take turns asking you behavioral questions like mentioned above. They want specific answers that happened in real life, not hypothetical "what ifs." They type down your answers as you're speaking so there are brief moments of silence. This was average difficulty, it would have been much more difficult had I not been prepared for this style interview and already gathered my thoughts about past experiences. After they asked their questions, they watched me perform basic computer operations such as opening an internet page, opening the calculator application, and microsoft word. They then asked me to navigate Navy Federal web page to answer a specific question. They also asked me a simple math question, and allowed me to use the computer calculator. After this. I watched a brief intro video about what it's like to work as a MSR for Navy Federal. Next, they gave me some brief information about the company and a generalized feel of what your schedule would look like. They also told me that I would constantly be on the phone taking calls back to back to back and there are always always members waiting. One thing that surprised me about the scheduling is that they are essential personnell (or something like that) so it is important to come to work even during inclement weather. Another thing about the potential schedule that I did not like is that you only get one set day off, and your second day off depends on the week and hours. You do get one 30 minute unpaid lunch break, and two 15 minute paid breaks. A couple hours after my interview, I received an offer from the recruiter for $14.53 (53 or 93). In my current role as a banker I am already making $2 more an hour so I declined. I still want to work for Navy Federal but not in this position. It's not strictly because of the pay cut, but also because of the scheduling and how you will rarely get two days off in a row. I would have accepted the offer if I were to get two days off in a row half to most of the time and at least make what I already do now, or only a little less. I will be seeking further employment opportunities with them in other positions that either pay more or offer a more desirable schedule. Overall Navy Federal is still a wonderful company and I am sincerely hoping for a chance in another position.

The hiring process started with two online assessments, followed by a phone screening interview from one of the recruiters (The gap between these two events was almost a month). After completing those, I moved to an in-person interview with a panel of two people. The interviewers asked behavioral questions, taking detailed notes throughout the session. They mentioned that the timeline for a decision might "take too long". However, it has now been over a month since my interview without any further communication. Despite my portal status still showing as 'Interviewing,' I haven't received a call or email update. While the initial stages were well-organized, the lack of follow-through after the in-person stage is kind of worrisome.