I applied online. The process took 4 weeks. I interviewed at Navy Federal Credit Union (Atlanta, GA) in Aug 2015
Interview
A recruiter reached out to me saying I did excellent on my virtual assessment after applying to the job, and she stated she would forward my information to the branch manager. The branch manager called me about 4 days later to set an interview up. There was one interview with the branch manager then about two days later a second interview with both the branch manager and assistant manager. Typical interview questions were asked and the interview went smoothly. Two weeks after the second interview, I got a job offer. The recruiter (HR) contacted me via email to set up my fingerprint location, orientation (via powerpoint), and job offer letter/paperwork. The whole process from interview to start date took about a month.
Interview questions [1]
Question 1
Describe a time where you went above and beyond for a customer.
I applied online. The process took 2 months. I interviewed at Navy Federal Credit Union
Interview
The hiring process started with two online assessments, followed by a phone screening interview from one of the recruiters (The gap between these two events was almost a month). After completing those, I moved to an in-person interview with a panel of two people. The interviewers asked behavioral questions, taking detailed notes throughout the session. They mentioned that the timeline for a decision might "take too long". However, it has now been over a month since my interview without any further communication. Despite my portal status still showing as 'Interviewing,' I haven't received a call or email update. While the initial stages were well-organized, the lack of follow-through after the in-person stage is kind of worrisome.
It was a group interview with two supervisors and a team lead, mostly interacted with hr dept. hr specialist fumbled entire process including pay and location I was to be working.
I interviewed at Navy Federal Credit Union (Pensacola, FL)
Interview
it was overall a standard interview process. nothing too extreme, they were friendly during the interview. received the offer not too long after the interview. I would recommend the company to anyone looking for a job.
Interview questions [1]
Question 1
What is your background related to customer service?