One hour telephone interview with a technical talent manager. Basic questions and answers about your personal hardware, internet connection speed and troubleshooting experience. Then you connect to an XP computer desktop to test if you can find obvious issues on the desktop and if you can open the Event Viewer to troubleshoot some system errors. If they like you they ask you to submit a background check and they call you back several days later and send you an offer packet that needs to be signed and accepted before meeting with HR and the CEO. The Craigslist ad offered $10 per hour but they increased my offer to $11.50 because of my 15 years experience in desktop support. Once I read the Offer Letter Agreement, Employee Agreement Contract and HR policy agreement I got cold feet and declined their offer. All the contractual agreements give all power to the company and you are forced to sign "At Will" agreements that seem ridiculous for such a low paying position. Highlights include: Agreeing to have your paycheck docked and/or pay back MCW for 40 hours of training at $20 per hour if you decide to leave the company in the first 90 days. Agreeing to a Non-Compete Agreement for 2 years after leaving the company with full legal recourse in just about every market in the United States and Canada per their legal speak. No paid holidays unless you are actually scheduled to work on such holiday. If Christmas is on your day off you don't get paid. Only 6 days of PTO per calendar year and the option to fire you if you miss two days in a row. PTO does not start to accrue until your 90 day probation has been completed. Anal trivialities like: Employees who are required to eat at their workstation are considered to be working during the meal. Mandatory On-call shift every 4 weeks with a 2 hour window to be ready to take calls. Not once was I asked for professional references. Basically you get sized up by the CEO and if he likes you, you get hired. I wasn't even wanting to waste my time. Do yourself a favor and keep looking. I've worked for IT sweat shops before and this one takes the cake. Have dignity and look elsewhere, you can make this kind of coin working in fast food.