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      Service Desk Engineer Interview

      16 Jun 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Mpathic in Jun 2023

      Interview

      Initial call to discuss the position, salary expectations, as well as a brief about myself, both work experience and what I like to do outside of work. Then 2 virtual interviews over Zoom; one to discuss the position further, interviewer talked at length about the position, internal structure, and the company. Then a more technical interview to discuss how I handle certain common requests. Both seemed happy with my qualifications, and mentioned they have one more interview in the process. However after the second interview I heard nothing for a couple days, sent a brief follow up, and then was notified the next day they had decided not to proceed further with my application.

      Interview questions [1]

      Question 1

      How to handle access requests to a shared network drive, login issues, other account management/access issues, difficult technical and/or customer situations.
      1 Answer