A few online tests and then a side by side where you see people that work there take the calls and how they handle them and then a third interview which is more of a chat.
Interview questions [1]
Question 1
If you were to be unsuccessful why do you think that would be?
I had a very kind and welcoming interviewer, lovely work place environment, which made me feel at ease. The Questions felt relevant and not too difficult. It was an open day where they had lots of potential candidates being shown around, which took the spotlight off me in a good way.
I applied online. I interviewed at Moneypenny (Wrexham, Wales) in Apr 2022
Interview
It was a fairly typical interview process with a skills test. Mine was done remotely as covid was still around at the time. It was a fairly friendly conversation and lead to a job offer which I accepted.
Interview questions [1]
Question 1
They were very focused on customer service experience.