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      Modern Fertility

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      Customer Experience Manager Interview

      13 Apr 2022
      Anonymous employee
      New York, NY
      Accepted offer
      Negative experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at Modern Fertility (New York, NY) in Mar 2022

      Interview

      ****BEWARE: Unprofessional interview practices***** The process overall: I was lucky and they fast tracked my process compared to others I've read on here, I imagine because they liked me. I met with the recruiter, hiring manager, two separate managers from the CX/operations vertical, the CEO, and an HR rep in one on one's. Additionally, they had me complete two multiple question assignments with questions about how I would handle certain situations, etc. This ALSO included a presentation to walk them through my process. The finale: I was given a verbal offer and then worked with recruiting to agree on a salary. I was then told my offer letter would be emailed over by EOD. Then I received an email/phone call from the recruiter stating "hiring for this role has actually been suspended". INCREDIBLY frustrating, a waste of company time, and just indicates poor planning on their end. Thankfully, this was only a two week process for me, but I've seen other Ro/Modern Fertility reviews state folks have been taken through WEEKS of interviews to be told no. Proceed applying here with caution.

      Interview questions [1]

      Question 1

      How would you handle XYZ scenario?
      1 Answer
      1

      Other Customer Experience Manager interview reviews for Modern Fertility

      Customer Experience Manager Interview

      15 Apr 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Modern Fertility in Mar 2022

      Interview

      TL;DR: UNPROFESSIONAL + EXTREMELY STRESS-INDUCING - STAY AWAY! I'd steer clear of interviewing with Modern Fertility/Ro. I interviewed with a recruiter, hiring manager, panel interview, 2 separate interviews with 2 of the panel "judges', the CEO, and an HR Rep. In between all of those interviews, I completed TWO assignments and a presentation for the panel interview. This whole process took several weeks, and it felt like they were constantly adding steps. What threw me for a loop was the review below, which mentioned that the candidate had been extended a verbal offer. I'm just confused as to when this would have been, as I was tagged along to the very end and then met with the same "The role has been put on pause/suspended." It seems like they had absolutely NO clue what they were doing or if they should have even been hiring for this role, and strung a slew of candidates around like nothing. It seems like they have since hired someone under another title to do the job of this role. They had no regard for the candidates they put through the *ringer* and no regard for the recruiters that they had doing their dirty work and having to share incomplete + crappy news with candidates. What was such an exciting opportunity quickly became the worst experience I've ever had.

      Interview questions [1]

      Question 1

      Tell me about a time when X?
      Answer question
      2